Terms of Service

Last updated: October 12, 2025

Welcome to Miswah (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website https://miswah.in and any related services, purchases, or communications.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. General Information

The website https://miswah.in is operated by Miswah, an Indian-based online imitation jewellery brand.
Throughout the site, the terms “we”, “us” and “our” refer to Miswah.
We reserve the right to update, modify, or replace any part of these Terms at any time. Updates will be posted on this page with a revised “Last updated” date.

2. Eligibility

By using this website, you represent that you are:

At least 18 years old, or
Accessing the site under the supervision of a parent or legal guardian.

If you are under 18, you may use the website only with parental or guardian involvement.

3. Products and Services

All jewellery and accessories listed on Miswah are imitation or fashion jewellery unless otherwise stated.
Product descriptions, images, and pricing are provided for information purposes only. While we strive for accuracy, minor variations in color, design, or finish may occur due to lighting or screen differences.
We reserve the right to limit the quantities of any product, refuse service, or cancel orders at our discretion.

4. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
We accept payments via secure third-party gateways such as Razorpay, Paytm, and others.
For Cash on Delivery (COD) orders, additional handling charges may apply.
We reserve the right to change prices at any time without prior notice.

5. Order Acceptance and Cancellation

After placing an order, you will receive an email or SMS confirmation. This does not guarantee acceptance; we reserve the right to cancel any order due to:
- Product unavailability
- Pricing or typographical errors
- Payment issues or suspected fraud
If an order is canceled after payment, the amount will be refunded as per our Refund Policy.

6. Shipping and Delivery

Orders are shipped according to our Shipping Policy, available on our website.
Delivery timelines are estimates and may vary depending on courier partners and delivery location.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled as per our Return & Refund Policy (please refer to that page).
Certain products such as earrings or custom-made items may not be eligible for returns due to hygiene or personalization reasons.

8. Intellectual Property Rights

All content on Miswah, including logos, images, text, graphics, designs, and software, is the intellectual property of Miswah and is protected under Indian copyright laws.
You may not reproduce, distribute, or exploit any content without prior written permission from us.

9. User Conduct

You agree not to:

Use the website for any unlawful purpose.
Attempt to gain unauthorized access to the website or servers.
Upload malicious code, viruses, or harmful data.
Copy, reproduce, or scrape product data for resale or commercial use.

Violation of these terms may result in suspension or legal action.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the content, privacy policies, or practices of these external sites. Please review their terms and policies before engaging with them.

11. Limitation of Liability

To the fullest extent permitted by law, Miswah shall not be liable for:

Any indirect, incidental, or consequential damages arising from your use of our website or products.
Product damage, allergic reactions, or color variations once the product has been delivered.
Delays or failures due to causes beyond our reasonable control (force majeure).

12. Indemnification

You agree to indemnify, defend, and hold harmless Miswah, its affiliates, employees, and suppliers from any claims, damages, or expenses arising from your breach of these Terms or misuse of the website.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India.
In case of any disputes, the matter shall be subject to the exclusive jurisdiction of the courts of [Your City], India.